Frequently asked questions
Q: What products does Yebo Fashion offer?
A: Yebo Fashion offers premium phone cases, AirPods covers, Apple Watch bands, keychains, and lifestyle accessories designed to combine luxury, style, and everyday functionality.
Q: Are your phone cases compatible with iPhone and Samsung devices?
A: Yes. We offer a wide range of stylish and protective cases designed specifically for various iPhone and Samsung models.
Q: What makes Yebo Fashion different?
A: Our products are inspired by modern luxury and timeless design, allowing customers to express their personal style while protecting their devices.
Q: Do your phone cases provide protection?
A: Absolutely. Our cases are designed to offer reliable protection against everyday scratches, bumps, and minor drops while maintaining a fashionable appearance.
Q: Do you offer secure payment options?
A: Yes. We use secure payment processing to ensure your personal and payment information remains protected.
Q: How can I contact customer support?
A: You can reach our customer support team through our Contact Us page or by emailing the support address listed on our website.
Q: Do you add new products regularly?
A: Yes. We frequently update our collection with new arrivals inspired by the latest fashion and design trends.
Q: How long does shipping take?
A: Shipping times vary depending on your location. Most orders are processed within 0–0 business days and delivered within 3–5 business days.
Q: Do you offer international shipping?
A: Yes. We ship to many countries worldwide. Shipping availability and delivery times may vary by destination.
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your package's progress.
Q: How much does shipping cost?
A: Shipping costs are free for all locations.
Q: What should I do if my order arrives damaged?
A: If your item arrives damaged or defective, please contact our customer support team within 7 days of delivery and include photos of the product and packaging.
Q: Can I change or cancel my order after placing it?
A: Orders can only be changed or cancelled before they are processed for shipment. Please contact us as soon as possible if you need assistance.
Q: What is your return policy?
A: We accept returns on eligible items within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging.
Q: How do I start a return?
A: To initiate a return, contact our customer support team with your order number and reason for the return. We will provide further instructions.
Q: Are return shipping costs refundable?
A: Return shipping costs are generally the responsibility of the customer unless the item received was damaged, defective, or incorrect.
Q: When will I receive my refund?
A: Once your returned item is received and inspected, refunds are typically processed within 7 business days to the original payment method.
Q: Can I exchange an item?
A: Yes. If you received the wrong item or need a replacement for an eligible product, please contact our support team for exchange options.
Q: What items are not eligible for return?
Non-Returnable Items
A return request may be refused if:
- The item shows clear signs of use or wear
- The item is not returned in its original packaging
- The return request is made after 30 days from delivery
- The product is returned without prior return authorization
- Items returned without prior approval will not be accepted.
