Yebo Fashion – Return & Refund Policy
1. Introduction
Welcome to Yebo Fashion. We value your satisfaction and are committed to providing a smooth shopping experience. This Return & Refund Policy outlines your rights and our obligations regarding product returns, refunds, and exchanges.
2. Eligibility for Returns
- Returns are accepted within 30 days of purchase.
- Items must be unused, in their original condition, with tags and packaging intact.
- A receipt or proof of purchase is required for all returns.
3. Non-Returnable Items
The following items are not eligible for returns, exchanges, or refunds:
- Gift Cards
- Personal Care Items (e.g., cosmetics, skincare)
- Customized or Personalized Products
- Items marked as “Final Sale” or “Clearance”
- Items not in their original condition (damaged, missing parts)
- Products returned after the 30-day period
4. Refund Process
- Refunds will be issued to the original payment method.
- For items purchased with a gift card, a replacement gift card will be issued.
- Refunds are processed within 14 days of receiving the returned item.
- Customers will receive an email confirmation once their refund is processed.
5. Exchange Policy
- Exchanges are only offered for defective or damaged items.
- To request an exchange, please contact our support team.
- If a replacement is unavailable, we will issue a refund.
6. Return Process (Online Orders)
- Contact us via email at helpme@yebofashion.com to initiate a return.
- We will provide a prepaid return shipping label.
- Ship the item to: Yebo Fashion 7 Storkey Street, Bradbury, 2560 NSW, Australia
7. Return Process (In-Store)
- In-store returns are processed immediately upon inspection.
- Bring the item with proof of purchase to our store location.
8. Shipping Costs for Returns
- If the item is defective or incorrect, we cover the return shipping costs.
- If the return is due to customer preference, the customer is responsible for shipping.
9. Refund Delays and Missing Refunds
- If you have not received your refund within the stated timeline, please:
- Check with your bank or credit card company (it may take time for refunds to reflect).
- Contact us for further assistance.
10. Customer Support
For any further questions, please contact our customer support:
- Email: helpme@yebofashion.com
- Address: 7 Storkey Street, Bradbury, 2560 NSW, Australia
